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Frequently Asked Questions (FAQs)

1. What is Blackboard?
2. How do I access Blackboard?
3. Which web browsers does Blackboard support?
4. What is my username/password?
5. What if I forgot my password?
6. My username and password don't work. What do I do?
7. How do I change my password?
8. How do I logout of my Blackboard session?
9. Why aren't my courses showing up?
10. How do I get into my Blackboard course?
11. Why am I still listed in a course from last semester?
12. How do I change my email address in Blackboard?
13. How do I print in Blackboard?
14. How do I find my grades?
15. I'm having trouble with WebAdvisor. What do I do?

1. What is Blackboard?

Blackboard is software that instructors at AWC use to supplement regular classroom instruction and to teach online courses. It offers a user-friendly environment where students can:

• Read announcements from the instructor
• View course information like syllabi and class notes
• Take quizzes online
• Email the instructor or classmates
• Exchange computer files with the instructor
• Read and post messages on a bulletin board
• Chat with the instructor, classmates, and more!

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2. How do I access Blackboard?

You can access Blackboard from any computer that is connected to the World Wide Web and has a recent web browser. Point your browser to AWC Online and click on the "Blackboard Login" graphic.

3. Which web browsers does Blackboard support?

Blackboard works best with Microsoft Internet Explorer v5.0 or higher and Netscape Navigator v4.7 or 7.0 or higher. Mac users should use the Safari web browser.

Please do not use AOL's built-in browser or the Opera web browser

4. What is my username/password?

Your Blackboard username is the same as your TORO email id (the part before the '@toro.azwestern.edu'). Your Blackboard password is the same as your TORO email password. Don't have a TORO account? Click Here!

5. What if I forgot my password?

If you have forgotten your password you may contact the Blackboard Helpdesk @ (928) 317-6278 or click here to request a reset.

6. My username and password don't work. What do I do?

Please see question #4 to make sure you're using the right username/password. If you just registered for a course within the last 24 hours, please wait. It can take up to 24 hours before your registration information gets transferred into Blackboard.

Also, we don't create new accounts in Blackboard until the week before the new semester begins.

If you're still having trouble, contact the Help Desk and we'll reset your password and get you into the system.

7. How do I change my password?

To change your password, login to Blackboard and click the "Personal Information" link under the "Tools" menu on the "My Institution" page. You can then click on the "Change Password" link were you will be presented with a form to enter your new password. Remember to click the "Submit" button when finished.

8. How do I logout of my Blackboard session?

To keep your personal information confidential, please remember to click on the logout button, found at the top of the Blackboard window and close your web browser when you are finished accessing Blackboard.

9. Why aren't my courses showing up?

If the semester has not yet begun, your instructor may not have made the course available, in which case you won't be able to see it yet. If the semester has begun and you still can't see your course(s), contact the HelpDesk.

10. How do I get into my Blackboard course?

In your browsers address bar enter the Blackboard website address http://awconline.azwestern.edu. Once at the site it is recommended that you add this address to your Internet Explorer favorites. Click anywhere on the 'Blackboard Login' graphic. Once at the Blackboard Login screen, login with your username and password. After logging in you will be presented with the "My Institution" screen. From here find the "My Courses" window on right side of screen for links to the course(s) you have been enrolled in by your professors. Click on the course you wish to access and you're in!

11. Why am I still listed in a course from last semester?

If you took a course in a previous semester that used Blackboard, but you are still seeing the course listed when you log into your account, you are encouraged to contact the instructor of that course and ask them to remove you from the course or make the course unavailable. Once you are enrolled in a Blackboard course, only the instructor for the course can remove you.

12. How do I change my email address in Blackboard?

Login to Blackboard and click the "Personal Information" link under the "Tools" menu on the "My Institution" page. You can then click on "Edit Personal Information" and change your email address and any other pertinent info.

13. How do I print in Blackboard?

Printing in Blackboard is the same as printing on other Internet sites. Since Blackboard uses frames to divide up the screen you need to first click the area of the page that you want to be printed. Rather than clicking on the print icon on the browser tool bar, you have more control over what you print by choosing File>Print from the browsers menu bar. From there you can make selections about what you want to print (e.g. all pages, one page, a range of pages).

14. How do I find my grades in Blackboard

If your instructor is using Blackboard to post your grades they can be viewed by logging into Blackboard and selecting the "View Grades" link under the "Tools" menu found on the My Institution page. Note: Grades displayed in Blackboard may not be your official final grade. Official grades may be found in WebAdvisor at the end of the term.

15. I'm having trouble with WebAdvisor. What do I do?

Blackboard and WebAdvisor are two completely different systems. Here at Blackboard support, we are only able to help with three things in WebAdvisor. We can verify your username, the email address you have on file in the WebAdvisor system, and reset your password. If you need help with something other than those three things, please follow the links on the WebAdvisor pages.